Thursday, October 1, 2009

Not cool!

Another review, from dealerrater.com.

After an independent mechanic's inspection of the vehicle identified an air conditioning problem, this dealer promised to fix it. Purchase of the vehicle, a Honda Accord, was conditioned upon the AC being repaired, up to and including a new compressor.

Despite promises, dealer performed substandard work, and did not bleed the AC system or replace the dryer or valve, when replacing the compressor (with a junked, rebuilt compressor). As a result, AC failed within 30 days (in the heat of the summer!)

Attempts to get the dealer to make good on their promises, or reimburse the cost of repairs, were rudely rebuffed. Buyer's complaints to Better Business Bureau were responded to by Brown with lies and inaccuracy. Letter from lawyer was responded to with additional lies and inaccuracy.

This dealer should not be trusted at all. Any promises MUST be obtained in writing.

Repair to AC system cost the buyer an additional $2,000!

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